Question 1

How long is the free trial?

Accepted Answer

The Professional plan comes with a 14-day free trial. No credit card required. You can upgrade, downgrade, or cancel at any time.

Question 2

Can I use my own domain?

Accepted Answer

Yes. All paid plans support custom domains. You can point your own domain to your community and we handle the SSL certificates automatically.

Question 3

Is there a limit on the number of spaces?

Accepted Answer

The Starter plan includes 1 space. Professional and Enterprise plans offer unlimited spaces, each with independent settings and permissions.

Question 4

Do you offer SSO and enterprise authentication?

Accepted Answer

Yes. Enterprise plans support SAML SSO, SCIM provisioning, and integration with identity providers like Okta, Azure AD, and Google Workspace.

Question 5

Can I migrate from another platform?

Accepted Answer

Absolutely. We provide migration tools and dedicated support to help you move your members, content, and data from other platforms.

Question 6

Is the platform GDPR compliant?

Accepted Answer

Yes. We are fully GDPR compliant with data processing agreements, EU data residency options, and built-in consent management tools.

Question 7

What kind of support do you offer?

Accepted Answer

Starter plans get email support. Professional plans include priority support with faster response times. Enterprise customers get a dedicated account manager and phone support.

Question 8

Can I white-label the platform?

Accepted Answer

Yes. Professional and Enterprise plans include full white-label customization: your logo, colors, domain, email templates, and more. Your members will see your brand, not ours.

Frequently asked questions

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